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Tell us your phone model, iOS/Android version, Bum Arena version and the step where the problem happens. If you like, add a screenshot that contains no personal information. Don’t send passwords, card details or identity documents.
Privacy policy · Terms of use · Support · Delete account and data
Frequently asked questions
How many people can play Bum Arena?
2–4 people on one phone: everyone takes a corner of the phone and plays with their own joystick. You can also play alone against computer rivals, or online with other players. Playing on one phone needs no internet.
I can’t connect to online play.
Check your internet connection and that the app is up to date. Try again on a different network. If the problem continues, send us the error text you see. Games played on one phone don’t depend on the online connection.
My connection dropped in the middle of a match. What happens?
The match goes on for the other players; the computer plays the corner of the player who left until the match ends. Once your connection is back you can join a new match.
How do rivals see me in an online match?
They see the name and character in your profile. You can change your name in Profile. There is no chat, messaging or voice in the game; Bum Arena doesn’t use the microphone.
I got a new phone. How do I get my progress back?
On the old phone, protect your account under Profile → Settings (gear) → ACCOUNT with Continue with Apple or Continue with Google. When you sign in the same way on the new phone, your progress comes back.
I bought Pro but it doesn’t show.
Check that the Apple or Google account you bought with is signed in on the device. Use Profile → Settings (gear) → Restore purchases. If the problem continues, write to us with the transaction number; there’s no need to send full card details. For subscriptions and cancellation see the subscription guide.
I want to delete my account.
Profile → Settings (gear) → ACCOUNT → Delete account and data. If you can’t access the app, you can create an e-mail request on the account deletion page. You must cancel your subscription separately in the store.
How do I turn off notifications?
Turn off Profile → Settings (gear) → Notifications, or manage Bum Arena notifications in your phone settings. For ad and tracking preferences see the privacy policy.