Write to us
← Back to Bum

YOU’RE IN CONTROL

Delete your account and data

To permanently delete your Bum account and the related game data, you can use either of the two ways below.

Updated: 10 November 2026Version 1.7Türkçe

1. If you can access the app

Bum 1.1 uses an anonymous player account.

In version 1.1 and later, the steps below delete this account and its data on the server; no real name or e-mail address is needed. Bum 1.0 has no account: all data is kept only on your phone, and Profile → Statistics → Delete My Data or deleting the app removes all of it.

  1. Open Bum and tap the profile card on the home screen.
  2. Tap the gear icon at the top right to open SETTINGS. MENU → Settings on the home screen opens the same page.
  3. In the ABOUT section at the very bottom of the page, choose DELETE ACCOUNT AND DATA and confirm.
  4. Check that the deletion on the server has been completed. If you get a connection error, clearing only the local data does not delete the account on the server; try again with an internet connection or use the e-mail option below.

Deletion cannot be undone. Your progress, XP, achievements, profile backup, online statistics, leaderboard record and the purchase entitlements on the game server are deleted. A new player account may be created the next time you connect.

2. Deletion request without the app

Even if you have removed the app or lost access to your account, you can write to info@bumgame.app with the subject “Bum — Account and data deletion request”. The fields below help you prepare an e-mail draft; you don’t need to reinstall the app.

A nickname alone may not be enough to verify that you own the account. To avoid deleting the wrong account, we may ask for the minimum additional information needed. You should not send identity documents, payment card details or passwords. Your request is completed within the applicable legal time limits once the account has been securely identified.

3. What may remain after deletion?

The active game account and its related records are removed. Records in the daily database backups drop out through rotation within about 16 days, allowing for how file age is calculated and when the daily cleanup runs. Technical logs are renewed on a rotating basis according to file size. Aggregate usage counters that cannot be linked to the account, records that must be kept by law, and the independent transaction records of Apple, Google or payment providers may fall outside the scope of this deletion. Details are in the retention section.

4. If you have a subscription, cancel it separately

Deleting your account does not cancel your subscription.

To avoid being charged again, cancel your subscription separately in the store concerned. Restoring a purchase does not bring back deleted game progress.

Open subscription management →
Back to top ↑