Write to us directly
Tell us your phone model, your iOS/Android version, your Bum version and at which step the problem happens. If you like, attach a screenshot that contains no personal information. Don’t send passwords, card details or identity documents.
Account and data deletion request → Subscriptions and purchases →
Frequently asked questions
The microphone isn’t working. What should I do?
On iPhone, allow Bum in the Microphone and Speech Recognition sections of Settings → Privacy & Security. On Android, check Settings → Apps → Bum → Permissions → Microphone. Menu names may vary by device. If you don’t want to give permission, use the TYPE option in the game.
It mishears the word I say.
Hold the button, say the word on its own and clearly, and let go when you’re done. If Bum doesn’t understand, it tells you why (you let go too early, your voice didn’t come through) and doesn’t suggest other words on the screen. If on-device English recognition isn’t supported, you may need an internet connection; check your connection and your system speech recognition settings. You can also play with the TYPE option.
A word is missing from the dictionary or is wrong.
E-mail us the word, the mode you were playing and the rule on the screen. Proper names, abbreviations and some inflected forms are not accepted in every mode.
I can’t connect to online play.
Check your internet connection and that the app is up to date. Try again on a different network. If the problem continues, write to us with the error message you see. QUICK PLAY, Journey and games played on one phone don’t depend on the online match connection; speech recognition may need the internet on some devices.
How do my opponents see me in an online match?
They see the name on your profile, your character and your level; your answer words in the match also appear on everyone’s screen. You can change your name on your Profile with the pencil button. Your voice doesn’t reach them; there is no chat or messaging in the game.
I bought Pro but it isn’t showing.
Check that the Apple or Google account you bought it with is signed in on the device. Use RESTORE on the PRO screen (paywall), or Profile → gear (SETTINGS) → Restore. If the problem continues, write to us with the transaction number; you don’t need to send your full card details.
I want to delete my account.
Profile → gear icon (SETTINGS) → DELETE ACCOUNT AND DATA in the ABOUT section at the bottom. If you can’t access the app, you can create an e-mail request from the account deletion page. You must cancel your subscription separately in the store.
How do I turn off notifications?
Use the Notifications and Streak reminder settings in Profile → gear (SETTINGS). You can also manage notification and microphone permissions in your phone settings. For ad and tracking preferences, see the privacy notice.